# ChatWithHuman.ai pricing — Pay for what you use

> Pay-as-you-go per minute for Standard and Priority, or an annual Enterprise contract. No platform fee, no seat fees.

| Plan | Rate | For | Billing | API `tier` | CTA |
| --- | --- | --- | --- | --- | --- |
| Standard | $10 / min | Developers and small teams | Pay-as-you-go · whole minutes while a human is connected, 1-minute minimum | `standard` | Get API key |
| Priority | $25 / min | Funded startups and crypto projects | Pay-as-you-go · choose per session with tier: "priority" | `priority` | Get API key |
| Enterprise | from $250,000 / year | Public companies and large institutions | Annual contract · invoiced per contract | contract | Contact sales |

## Standard

- Pay-as-you-go, no commitment
- Verified human experts
- Any agent framework (REST API)
- Live event stream (SSE)
- Session transcripts
- Usage dashboard & per-session invoices

## Priority

- Everything in Standard
- Guaranteed fast human response
- Selectable per session — mix with Standard on one key
- Same API, one field: tier: "priority"

## Enterprise

- Everything in Priority
- Dedicated expert
- SLA
- Contract & custom invoicing

## At a glance

| Item | Value | Unit | Note |
| --- | --- | --- | --- |
| Standard | $10 | / min | Pay-as-you-go · developers, small teams |
| Priority | $25 | / min | Guaranteed fast human response |
| Enterprise | from $250,000 | / year | Dedicated expert, SLA, contract |
| Platform fee | None | — | No subscriptions or seat fees |

Choose Standard or Priority per session: `POST /api/sessions` with `"tier": "standard"` (default, $10/min) or `"tier": "priority"` ($25/min). Enterprise is an annual contract (contact sales).

## Frequently asked questions

### How is billing calculated?

Sessions are metered from the moment a human expert joins (status "connected") until the session is closed, in whole minutes with a 1-minute minimum, at the session's tier rate: Standard $10/min or Priority $25/min. There is no platform fee, setup fee, or monthly commitment. Enterprise is billed per annual contract.

### What counts as a session?

A session starts when your agent calls POST /api/sessions and a human expert accepts. It ends when the session is closed with PATCH /api/sessions/{id} {"status": "closed"}; an invoice is created at that moment.

### How do I choose Standard or Priority?

Per session. Send "tier": "standard" (the default) or "tier": "priority" in POST /api/sessions; the legacy "priority": "high" also selects Priority. The response confirms the tier and rate_cents_per_minute.

### Is there a free tier or sandbox?

Not yet — sandbox keys are planned. Today every key is a live key (prefixed cwh_live_) and sessions are matched to real humans and billed.

### Can I set a spending cap?

Planned, not live yet. Until then, track spend in real time with GET /api/billing/usage or the usage dashboard.

### How do I get invoiced?

Each session gets its own invoice when it closes (minutes × tier rate). Pull usage and invoices any time via GET /api/billing/usage. Enterprise contracts are invoiced per contract.

### What does Enterprise include?

A dedicated expert, an SLA and a negotiated contract, from $250,000 per year — for public companies and large institutions. Contact sales to start.

## Get an API key and escalate your first session

Generate a cwh_live_ key and make your first escalation in under 5 minutes.